Welcome to our Policies Page

Below you will find the following policies:

Privacy Policy

Pricing Policy

Shipping Policy

Returns Policy

Rx Only Policy

We have also included some Commonly Asked Questions!

Privacy Policy

Our commitment:

UMEAS is a healthcare provider abiding by FDA, HIPAA, and the DPH of the State of California. Therefore, we honor our customer's trust and privacy. We are required by law to maintain the confidentiality of your protected health information. Your records are only shared with authorized personnel such as: physicians, pharmacists, or other healthcare specialists.

Keeping your personal information private and confidential is of primary importance to us. We work diligently to protect confidentiality, restrict transfer of personal data, incorporate technical safeguards, appropriate security policies, and identify privacy implications in new services.

We will never sell or share your personally identifiable information to third parties. It will only be used to contact you about problems with your order and provide tracking information to you about your order.

Our security:

Every order with UMEAS is secure. Our site stays consistent with current industry standard SSL (Secure Sockets Layer) encryption technology. The importance of security for all transactional information associated with our customers is of utmost concern to us. Our secure servers protect the information using state of the art firewall technology. All customer account information is kept on a secure server. In addition, we do not store any of your credit card information online.

The standard, unsecured URL address begins "http://". When you enter secure mode, the beginning of the URL address will change to "https://"; the "s" stands for secure. You'll also see a padlock symbol at the bottom of your browser window when the browser is in secure mode.

Our server also provides security with newest ASPEncrypt, so our customers are safe to use credit card. ASPEncrypt is a component that resides on host's server. It provides a client-side ActiveX sub-component, called XEncrypt, which performs all cryptographic operations directly on our machine for better security. In particular, operations involving the user's private key such as digital signing and data decryption can be performed without jeopardizing the security of the private key. More information from www.aspencrypt.com.

Questions or Suggestions

If you have any questions or suggestions, please contact us at customercare@umeas.com

Pricing Policy

Payment Methods:

We currently accept the following major credit cards: Visa, MasterCard, and Discover. A credit card surcharge may be applicable. Incorrect information may cause a delay in processing your order. Your credit card will be billed upon processing of your order.  

Insurance:

We accept Medicare/Medi-Cal and select insurance assignments. To find out if your insurance plan is acceptable please contact our Customer Care Department at customercare@umeas.com. Insurance claims must be verified prior to shipping. To make an insurance order you must fill out our insurance form or come in-person to our Alhambra, California store. Insurance assignments are only accepted through our store.  

Internet:

Internet prices may vary from in-store prices. Internet prices are only valid with internet purchases. Please contact our Customer Care Representatives at customercare@umeas.com for more details.

Many search engines and shopping portals do not update their content on a timely basis. We are not responsible for incorrect pricing found on other websites.

Pricing Errors:

Due to the nature of the medical supplies and equipment industries, all prices are subject to change without notice. We make every effort to provide the most accurate, up-to-the minute information. Despite our best efforts, a small number of the items on our site may be mis-priced.

In the event that a product is listed at an incorrect price due to: typographical, photographic, technical, or supplier, information errors, UMEAS reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. Should your credit card be billed, UMEAS will issue a credit to your cards account in the amount of the incorrect price. 

Bulk Orders:

All orders with quantities exceeding 100 pieces require special ordering and may take up to 3 weeks to be shipped. If you would like to make a bulk order you MUST contact our Customer Care Department at customercare@umeas.com with the following information:

           Product part numbers or descriptions

           Quantity per product

           Method of payment

           Shipping destination

           Date of desired delivery

We will need you to contact us directly via email to be able to give you more accurate information regarding product availability and approximate shipping time. We will     respond via email with a quote within 2-3 business days of receipt. We reserve the right to decline participation in the quoting process. You are responsible for all applicable fees.

 Sales Tax:

UMEAS shall automatically charge and withhold all applicable sales tax. Exceptions will be made for tax exempt entities that provide the required tax exempt information before ordering. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to other states.

Shipping Policy

Most items are in stock so we strive to process and ship all orders within 24-48 hours unless the item is out of stock or back-ordered. If an item is out of stock or back-ordered we will notify you within 24-48 hours with alternatives or special instructions. A shipping confirmation with the carrier's tracking# will be sent to the email you provide.

All shipments are subject to stock availability.

For the protection of our customers, we ship only to the verified billing address or authorized shipping address registered with the customer’s credit card issuer. Authorized shipping addresses can be obtained upon contact of the credit card issuer. To register an alternate address, please email our Customer Care Department at customercare@umeas.com.

Available services:

UMEAS ships all packages via Fedex domestic services. At this time, we do not ship orders internationally. Due to shipping restrictions we cannot deliver to P.O. boxes.

For large orders, Fedex may be the most appropriate and cost effective means for shipping. Please contact us to discuss shipping alternatives for your order if you are in doubt.

We use the following Fedex services:

FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx First Overnight®, FedEx 2Day®, FedEx Express Saver®, FedEx 1Day Freight®, FedEx 2Day Freight®, FedEx 3Day Freight®, FedEx Ground®, and FedEx Home Delivery®.

Free Shipping:

$100.00 FREE SHIPPING only applies to the Fedex Ground option for the 48 Continental United States. Orders less than $100.00 will include actual shipping cost. FREE Fedex Shipping excludes packages to Alaska and Hawaii.

What are qualified orders? Most orders over $100.00 will qualify for free Fedex Ground shipping. Some exceptions are made for heavy weight items such as liquids, incontinence products, nutritional products, and home health care items. Most of these are marked with a disclaimer stating which shipping policy applies.

DOT restrictions on air shipping

The U.S. Department of Transportation (DOT) prohibits air shipment of items that could contribute to an onboard fire or other mishap.

Restricted items include:

Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream, and inhalers. Products that contain flammable, volatile or corrosive chemicals, such as fragrances, nail polish remover and bunion treatments. We are committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That's why we require ground only delivery for orders that contain DOT restricted products.

UMEAS does not ship DOT restricted items to Hawaii, Alaska or APO/FPO addresses.

2nd Day Air shipping

The typical time of arrival is 2-3 Business days after the order is processed. Tracking information is provided to you once the order is shipped.

Next Day Air shipping

The typical time of arrival is 1-2 Business day after the order is processed. Tracking information is provided to you once the order is shipped. Please note Next Day Air packages sent on Friday will not arrive until Monday.

Next Day and 2nd day Air packages will ship no later than 48 business hours after receipt of order. Normal business shipping hours are Monday thru Friday 9am-5pm

Shipping Test Strips in Hot and Cold weather:

Blood glucose test strips are able to withstand major temperature changes without affecting their accuracy. To verify the integrity of your test strips that you believe may have been exposed to extreme temperatures, manufacturers suggest using control solution on each box of test strips you open. If the control test is within the range listed on your diabetic test strips, your strips are reading properly.

FedEx Delivery / Signature Options

By adding signatures you are also adding fees onto the shipping charge.  We normally recommend indirect signature for low priority items, however for sensitive documents a Direct Signature is recommended. Direct Signature is required on all Rx Only items. When sending to a business, "Adult Signature" is almost never necessary as not many children should be "at work." However, Adult Signature works well when sending a valuable or time sensitive package to a home.

Direct Signature Required.

FedEx will obtain a signature from any person at the delivery address. If no one is at the address, FedEx will reattempt delivery.

Indirect Signature Required. FedEx will obtain a signature in one of three ways:

From any person at the delivery address; or

From a neighbor, building manager or other person at a neighboring address; or

The recipient can sign a FedEx door tag authorizing release of the package without anyone present.

Adult Signature Required.

FedEx will obtain a signature from any person at least 21 years old

For further questions about Fedex shipping, please visit the link below:

http://www.fedex.com/us/customersupport

Returns Policy

Durable medical equipment returns:

All durable medical equipment sales (e.g. wheel chairs, walkers, etc.) returns will only be accepted in unopened or sellable condition within ten (10) days of the original invoice date with proof of purchase. All returns must be filed for with an RMA # and are subject to a 20% re-stocking charge. A minimum of one month rental may be deducted when applicable. An RMA # can be obtained by making a request for return via our Returns Department at returns@umeas.com

Non-returnable items:

Due to health department regulations, no merchandise is eligible for return if it is: food products; disposable (e.g. oxygen, underpads or diapers, lancets, enterals, electrodes, creams, sprays, gels, etc.); intended to be worn or applied directly to the skin (e.g. mattresses, stockings, orthopedic supports/braces/belts, etc.); used for sanitary or hygienic purposes (e.g. restroom items: toilet seats, cushions, grab bars, etc).

We DO NOT ACCEPT RETURNS OF OPENED ITEMS. If you open or use the product it will no longer be eligible for credit. If you do ship the product back, it will be destroyed and no credit will be issued. All special order items are non-refundable and non-returnable. There are NO RETURNS of clearance items, manufacturer discontinued items, or items that no longer appear on our website.

Damages or defects:

Defective merchandise may be returned for exchange or credit. Defective merchandise must be reported within ten (10) business days of the delivery date. Please contact our Returns Department at returns@umeas.com to verify defective merchandise. Only defective items that are reported within ten (10) business days with a valid RMA # will be considered for return. Any report of damages, shortages, or discrepancies made after ten (10) business days of delivery must be deferred to the manufacturer’s warranty.

Most products sold by UMEAS are covered under factory warranty. We do not provide extended warranties through our store. All warranty issues should be made through the manufacturer. UMEAS expressly disclaims all warranties, expressed or implied, of any kind with respect to any product sold on this site.

UMEAS reserves the right to decline any defect claim after inspection. If an item was damaged by the carrier, please let us know within five (5) days of receipt so we can file the claim with the carrier on your behalf.

Cancellations:

Orders cannot be cancelled or changed once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed, the items are immediately packed for shipment. We regret any inconvenience that this may cause.

Customer Responsibilities:

In order to process a return a request must be made. The following information must be sent to our Returns Department:

            Reason for return.

            Product (model) number and quantity.

            Serial number (if applicable).

            Purchase and invoice numbers.

You are responsible for all shipping charges in the event a package is refused delivery or the address provided is incorrect and the carrier returns the package to UMEAS as undeliverable. When a return is made on an order that qualified for free shipping, you will be responsible for all shipping charges should you refuse the package or have provided an incorrect address and the package was returned to UMEAS as undeliverable. You will only be credited back the amount of the product cost less applicable shipping charges that were incurred by UMEAS.

Please note that you, the customer, are responsible for the cost of shipping your return except in the case of an error on our part.

RX Policy

Ordering

We process all insurance claims in-store. Therefore, all internet prescription orders will need to be paid for by the customer or via the insurance claim form (insurance form). When ordering Rx (prescription) items, you must follow the process below:

Fax your prescription to 626-282-7210.

Fill out insurance claim form if applicable.

Contact customer care to verify insurance assignment is accepted, if applicable.

                Wait for pending approval and verification.

                Pay full amount via Visa, MasterCard, Discover, or insurance claims procedure.

MEDICARE DMEPOS SUPPLIER STANDARDS

1.        A supplier must be in compliance with all applicable Federal and State licensure and regulatory requirements.

2.        A supplier must provide complete and accurate information on the DMEPOS supplier application. Any changes to this information must be reported to the National Supplier Clearinghouse within 30 days.

3.        An authorized individual (one whose signature is binding) must sign the application for billing privileges.

4.        A supplier must fill orders form its own inventory, or must contract with other companies for the purchase of items necessary to fill the order. A supplier may not contract with any entity that is currently excluded from the Medicare program, any State health care programs, or from any other Federal procurement or non- procurement programs.

5.        A supplier must advise beneficiaries that they may rent or purchase inexpensive or routinely purchased durable medical equipment, and of the purchase option for capped rental equipment.

6.        A supplier must notify beneficiaries of warranty coverage and honor all warranties under applicable States law, and repair or replace free of charge Medicare covered item that are under warranty.

7.        A supplier must maintain a physical facility on an appropriate site.

8.        A supplier must permit CMS, or its agents to conduct on-site inspections to ascertain the supplier’s compliance with these standards. The supplier location must be accessible to beneficiaries during reasonable business hour, and must maintain a visible sign and posted hours of operation.

9.        A supplier must maintain a primary business telephone listed under the name of the business in a local directory or a toll free number available through directory assistance. The exclusive use of a beeper, answering machine or cell phone is prohibited.

10.     A supplier must have comprehensive liability insurance in the amount of at least $300,000 that covers both the supplier’s place of business and all customers and employees of the supplier. If the supplier manufactures its own items, this insurance must also cover product liability and completed operations.

11.     A supplier must agree not to initiate telephone contact with beneficiaries, with a few exceptions allowed. This standard prohibits suppliers from calling beneficiaries in order to solicit new business.

12.     A supplier is responsible for delivery and must instruct beneficiaries on use of Medicare covered items, and maintain proof of delivery.

13.     A supplier must answer questions and respond to complaints of beneficiaries, and maintain documentation of such contacts.

14.     A supplier must maintain and replace at no charge or repair directly, or through a service contract with another company, Medicare-covered items it has rented to beneficiaries.

15.     A supplier must accept returns of substandard (less than full quality for the particular item) or unsuitable items (inappropriate for the beneficiary at the time it was fitted and rented or sold) from beneficiaries.

16.     A supplier must disclose these supplier standards to each beneficiary to whom it supplies a Medicare-covered item.

17.     A supplier must disclose to the government any person having ownership, financial, or control interest in the supplier.

18.     A supplier must not convey or reassign a supplier number; i.e., the supplier may not sell or allow another entity to use its Medicare billing number.

19.     A supplier must have a complaint resolution protocol established to address beneficiary complaints that relate to these standards. A record of these complaints must be maintained at the physical facility.

20.     Complaint records must include: the name, address, telephone number and health insurance claim number of the beneficiary, a summary of the complaint, and any actions taken to resolve it.

21.     A supplier must agree to furnish CMS any information required by the Medicare statute and implementing regulations.

22.     All suppliers must be accredited by a CMS-approved accreditation organization in order to receive and retain a supplier billing number. The accreditation must indicate the specific products and services, for which the supplier is accredited in order for the supplier to receive payment of those specific products and services (except for certain exempt pharmaceuticals).

23.     All suppliers must notify their accreditation organization when a new DMEPOS location is opened.

24.     All supplier locations, whether owned or subcontracted, must meet the DMEPOS quality standards and be separately accredited in order to bill Medicare.

25.     All suppliers must disclose upon enrollment all products and services, including the addition of new product lines for which they are seeking accreditation.

Shipping

All Rx only items must be shipped using Direct Signature Required services. Your Rx item will be shipped within two (2) business days of completion of all aforementioned steps. NOTE: Direct Signature Required service may have additional costs. Also, verification of prescriptions may take time, please be patient as we strive to meet the necessary regulations by which we are governed.

Returning

Due to the department of health regulations, we are unable to accept ANY Rx items for refund or restocking. The only exception that will be made is an exchange due to our processing error.

Commonly Asked Questions:

General Question: What is the meaning of each icon in additional information?

Prescription Required: Those item(s) require official prescription from doctor. *Detail*

Special Handling: Those item(s) require special handling through FedEx. *Detail*

Large Box: Those item(s) have larger volume than regular shipping box.

Special Order: Those item(s) require longer process time. *Detail*

In-Store Sale Only: Those item(s) only sell locally and only accept store pick-up.

General Question: Where is UMEAS located?

We are a 100% US Based Company. We have been in business for over 15 years, and are accredited through CAMP and H.P.S. accreditation institutes. Our physical location is 801 S. Raymond Ave. Ste. 40, Alhambra, CA 91803. For local directions please click the following link: Our Location

General Question: What languages does UMEAS speak?

UMEAS is an international company and prides itself on helping meet the health needs of a diversity of customers from all over the world. Our customer care representatives are ready to help you in English, Spanish, Chinese, Cantonese, Taiwanese, and Vietnamese.

General Question: Does UMEAS carry catalogs?

Our web site is our catalog. We carry products from numerous manufactures and suppliers. We are consistently adding products to our web site. However, if you are looking for something in particular, we'll be happy to assist you with your search. Please contact our customer care representatives at customercare@umeas.com.

General Question: What is the cut-off time for order processing?

Orders for products that are available in stock and which are placed prior to 2 pm Pacific time during the regular work week are typically processed within 2-4 hours.  Orders placed after 2 pm Pacific time, on weekends or holidays are processed the following work day.  Orders cannot be cancelled or changed once the checkout process has been completed.

    Please see our Cancellation Policy for more information.

General Question: Does UMEAS accept relay calls?

 No. We do not accept operated assisted relay calls.

 General Question: Does UMEAS accept large quantity orders?

 Yes we do, but all orders with quantities exceeding 100 pieces may require special ordering and may take up to 3 weeks to be shipped. If you want to place an order for a large quantity, we suggest you contact our Customer Care Department at customercare@umeas.com with the quantity you would like to purchase. We will then be able to give you more accurate information regarding product availability and approximate shipping time. For more information please see our bulk order policy for more information.

Pricing Question: Does UMEAS offer quantity discounts?

 Though we feel our prices are very competitive in the marketplace, we do offer additional discounts on a case to case basis according to volume. Please contact our Customer Care Department at customercare@umeas.com

 Pricing Question: In what currency are the prices on this site?

All prices are in US dollars.

 Pricing Question: Does UMEAS charge taxes?

We charge a California state sales tax of 8.75% to all applicable orders.

Pricing Question: Does UMEAS have special pricing for medical professionals?

Yes, we do offer special discounts to medical professionals such as doctors, nurses, technicians, clinicians, etc. To qualify, please contact our Customer Care Department at customercare@umeas.com for more information. There is no minimum purchase requirement for medical professionals.

Pricing Question: What types of payments does UMEAS accept?

     We accept Visa, MasterCard, and Discover. Insurance claims are also acceptable. Please see our Insurance Policy for more information.

Pricing Question: Why do some prices on the web differ from the UMEAS site?

We use a variety of ways to promote our website. Sometimes prices change before the search engines or comparison shopping sites get our prices updated. Therefore we will only honor the prices found directly on our website.

Shipping Question: How long after I place my order will it ship from the UMEAS facility?

Orders are normally shipped within 24 to 48 hours after you place them. Orders are only shipped Monday thru Friday. Some special orders, prescriptions, bulk orders, and back ordered items may require more time.

Shipping Question: What orders qualify for FREE shipping?

Most orders over $100.00 qualify for free Fedex ground shipping. Some exceptions are made for heavy weight items such as liquids, incontinence products, nutritional products, and home health care items. Most of these are marked with a disclaimer stating which shipping policy applies.

Shipping Question: Does UMEAS ship internationally?

No, at this time, we do not ship merchandise overseas. We do, however, offer shipping to anywhere in the continental United States.

 Shipping Question: Which carriers does UMEAS use for shipping?

We primarily use FedEx postal services. These services include: FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx First Overnight®, FedEx 2Day®, FedEx Express Saver®, FedEx 1Day Freight®, FedEx 2Day Freight®, FedEx 3Day Freight®, FedEx Ground®, and FedEx Home Delivery®.

 Shipping Question: What are UMEAS shipping rates?

The shipping rates are subject to the type of delivery services selected as well as the size and weight of the items purchased. Many of the products that we carry have a pre-assigned shipping rate.

However, some items require us to contact our carriers for shipping cost information. When we have to obtain a shipping quote to complete your order, we will always contact you to obtain your approval on the shipping charges before charging your account. Almost all orders are pre-set and therefore do not require this attention.

 Website Question: How do I log out of my account?

 You can click the "Sign-Out" button on the top of the Home Page.

 You will also automatically be logged out by closing the internet window.

 Website Question: How do I know if my order went through?

 Within a few minutes of completing your order, you will receive an e-mail confirmation. If you do not receive this confirmation, chances are your order was never completed. If you have any doubts, please contact us at customercare@umeas.com and we can confirm if we received your order.

 Privacy Question: Are my online payments secure?

Every order at Unique Medical Supplies And Equipment is secure. All data submitted via the checkout form is encrypted using SSL (Secure Sockets Layer) encryption. The standard, unsecured URL address begins "http://". When you enter secure mode, the beginning of the URL address will change to "https://"; the "s" stands for secure. You'll also see a padlock symbol at the bottom of your browser window when the browser is in secure mode. In addition, we do not store any of your credit card information on line.

 Privacy Question: Does UMEAS share buyer’s information?

Absolutely not, UMEAS is a healthcare provider abiding by FDA, HIPAA, and the California Department of Public Health. Therefore, we honor our customer's trust and privacy. We are required by law to maintain the confidentiality of your protected health information. Your records are only shared with authorized personnel such as: physicians, pharmacists, or other healthcare specialist.

It is the company policy not to share or sell customer information with any Third Party. Customers always reserve the right to remove their email address from our database. For further information please see our Privacy Policy.  

Returns Question: What is the UMEAS Return Policy?

All purchases are subject to the Return Policy.

Insurance Question: Does UMEAS assist with Medicare/ Medicaid claim processing?

We do provide claim processing for Medicare/ Medicaid claims. All insurance claims must be made in-store at our Alhambra, CA location or by completing our insurance claims form (www.umeas.com/insuranceform). Please refer to our Insurance Policy for more details.

Rx Only Question: Does UMEAS fill Prescriptions?

We do fill prescriptions online. If you would like more information on ordering your prescription through us please see our Rx Only Policy. 

    For a prescription price, please contact our Customer Care Department at customercare@umeas.com. It is also our policy to verify all prescriptions prior to filling.