Welcome to our Policies Page
Below you will find
the following policies:
We have also
included some Commonly Asked
UMEAS is a healthcare provider abiding by FDA, HIPAA, and
the DPH of the State of California. Therefore, we honor our
customer's trust and privacy. We are required by law to maintain the
confidentiality of your protected health information. Your records
are only shared with authorized personnel such as: physicians,
pharmacists, or other healthcare specialists.
Keeping your personal information private and
confidential is of primary importance to us. We work diligently to
protect confidentiality, restrict transfer of personal data,
incorporate technical safeguards, appropriate security policies, and
identify privacy implications in new services.
We will never sell or share your personally identifiable
information to third parties. It will only be used to contact you
about problems with your order and provide tracking information to
you about your order.
Every order with UMEAS is secure. Our
site stays consistent with current industry standard SSL (Secure
Sockets Layer) encryption technology. The importance of security for
all transactional information associated with our customers is of
utmost concern to us. Our secure servers protect the information
using state of the art firewall technology. All customer account
information is kept on a secure server. In addition, we do not store
any of your credit card information online.
The standard, unsecured URL address
begins "http://". When you enter secure mode, the beginning of the
URL address will change to "https://"; the "s" stands for secure.
You'll also see a padlock symbol at the bottom of your browser
window when the browser is in secure mode.
Our server also provides security with newest ASPEncrypt, so our
customers are safe to use credit card. ASPEncrypt is a component
that resides on host's server. It provides a client-side ActiveX
sub-component, called XEncrypt, which performs all cryptographic
operations directly on our machine for better security. In
particular, operations involving the user's private key such as
digital signing and data decryption can be performed without
jeopardizing the security of the private key. More information from
If you have any questions or suggestions, please contact
We currently accept the following major credit cards:
Visa, MasterCard, and Discover. A credit card surcharge may be
applicable. Incorrect information may cause a delay in processing
your order. Your credit card will be billed upon processing of your
We accept Medicare/Medi-Cal and select insurance
assignments. To find out if your insurance plan is acceptable please
contact our Customer Care Department at
email@example.com. Insurance claims must be verified prior
to shipping. To make an insurance order you must fill out our
or come in-person to our Alhambra, California store. Insurance
assignments are only accepted through our store.
Internet prices may vary from in-store prices. Internet
prices are only valid with internet purchases. Please contact our
Customer Care Representatives at
firstname.lastname@example.org for more details.
Many search engines and shopping portals do not update
their content on a timely basis. We are not responsible for
incorrect pricing found on other websites.
Due to the nature
of the medical supplies and equipment industries, all prices are
subject to change without notice. We make every effort to provide
the most accurate, up-to-the minute information. Despite our best
efforts, a small number of the items on our site may be mis-priced.
In the event that
a product is listed at an incorrect price due to: typographical,
photographic, technical, or supplier, information errors, UMEAS
reserves the right to refuse or cancel any orders placed for the
product listed at the incorrect price. Should your credit card be
billed, UMEAS will issue a credit to your cards account in the
amount of the incorrect price.
All orders with quantities exceeding 100
pieces require special ordering and may take up to 3 weeks to be
shipped. If you would like to make a bulk order you MUST contact our
Customer Care Department at
email@example.com with the following information:
Product part numbers or
Quantity per product
Method of payment
Date of desired delivery
We will need you to contact us directly
via email to be able to give you more accurate information regarding
product availability and approximate shipping time. We will
respond via email with a quote within 2-3 business days of receipt.
We reserve the right to decline participation in the quoting
process. You are responsible for all applicable fees.
automatically charge and withhold all applicable sales tax.
Exceptions will be made for tax exempt entities that provide the
required tax exempt information before ordering. Each customer shall
be solely responsible for all sales taxes, or other taxes, on orders
shipped to other states.
Most items are in stock so we strive to process and ship all orders
unless the item is out of stock or
back-ordered. If an item is out of
stock or back-ordered we will
notify you within 24-48 hours with
alternatives or special
instructions. A shipping confirmation with the carrier's tracking#
will be sent to the email you provide.
All shipments are subject to stock availability.
For the protection of our customers, we ship only to the verified
billing address or authorized shipping address registered with the
customer’s credit card issuer. Authorized shipping addresses can be
obtained upon contact of the credit card issuer. To register an
alternate address, please email our Customer Care Department at
UMEAS ships all packages via Fedex domestic services. At
this time, we do not ship orders internationally. Due to shipping
restrictions we cannot deliver to P.O. boxes.
For large orders, Fedex may be the most appropriate and
cost effective means for shipping. Please contact us to discuss
shipping alternatives for your order if you are in doubt.
We use the following Fedex services:
FedEx Priority Overnight®,
FedEx Standard Overnight®, FedEx First Overnight®, FedEx 2Day®,
FedEx Express Saver®, FedEx 1Day Freight®, FedEx 2Day Freight®,
FedEx 3Day Freight®, FedEx Ground®, and FedEx Home Delivery®.
$100.00 FREE SHIPPING only applies to the Fedex Ground
option for the 48 Continental United States. Orders less than
$100.00 will include actual shipping cost. FREE Fedex Shipping
excludes packages to Alaska and Hawaii.
What are qualified orders? Most orders over $100.00 will
qualify for free Fedex Ground shipping. Some exceptions are made for
heavy weight items such as liquids, incontinence products,
nutritional products, and home health care items. Most of these are
marked with a disclaimer stating which shipping policy applies.
DOT restrictions on air
The U.S. Department of Transportation (DOT) prohibits air
shipment of items that could contribute to an onboard fire or other
Restricted items include:
Aerosol-type products or medications in pressurized spray
cans, such as hairspray, shaving cream, and inhalers. Products that
contain flammable, volatile or corrosive chemicals, such as
fragrances, nail polish remover and bunion treatments. We are
committed to getting your order to you as quickly as possible, but
we also want to do it safely and responsibly, in compliance with DOT
rules. That's why we require ground only delivery for orders that
contain DOT restricted products.
UMEAS does not ship DOT restricted items to Hawaii,
Alaska or APO/FPO addresses.
2nd Day Air shipping
The typical time of arrival is 2-3 Business days after
the order is processed. Tracking information is provided to you once
the order is shipped.
Next Day Air shipping
The typical time of arrival is 1-2 Business day after the
order is processed. Tracking information is provided to you once the
order is shipped. Please note Next Day Air packages sent on Friday
will not arrive until Monday.
Next Day and 2nd day Air packages will ship no later than 48
business hours after receipt of order. Normal business shipping
hours are Monday thru Friday 9am-5pm
Shipping Test Strips in
Hot and Cold weather:
Blood glucose test strips are able to withstand major
temperature changes without affecting their accuracy. To verify the
integrity of your test strips that you believe may have been exposed
to extreme temperatures, manufacturers suggest using control
solution on each box of test strips you open. If the control test is
within the range listed on your diabetic test strips, your strips
are reading properly.
FedEx Delivery / Signature Options
By adding signatures you are also adding fees onto the
shipping charge. We normally recommend indirect signature for low
priority items, however for sensitive documents a Direct Signature
is recommended. Direct Signature is required on all Rx Only items.
When sending to a business, "Adult Signature" is almost never
necessary as not many children should be "at work." However, Adult
Signature works well when sending a valuable or time sensitive
package to a home.
Direct Signature Required.
FedEx will obtain a signature from
any person at the delivery address. If no one is at the address,
FedEx will reattempt delivery.
Indirect Signature Required.
FedEx will obtain a signature in one of three ways:
From any person at
the delivery address; or
From a neighbor,
building manager or other person at a neighboring address; or
The recipient can sign a FedEx door
tag authorizing release of the package without anyone present.
Adult Signature Required.
FedEx will obtain a
signature from any person at least 21 years old
For further questions
about Fedex shipping, please visit the link below:
All durable medical equipment sales (e.g. wheel chairs,
walkers, etc.) returns will only be accepted in unopened or sellable
condition within ten (10) days of the original invoice date with
proof of purchase. All returns must be filed for with an RMA # and
are subject to a 20% re-stocking charge. A minimum of one month
rental may be deducted when applicable. An RMA # can be obtained by
making a request for return via our Returns Department at
Due to health department regulations, no merchandise is
eligible for return if it is: food products; disposable (e.g.
oxygen, underpads or diapers, lancets, enterals, electrodes, creams,
sprays, gels, etc.); intended to be worn or applied directly to the
skin (e.g. mattresses, stockings, orthopedic supports/braces/belts,
etc.); used for sanitary or hygienic purposes (e.g. restroom items:
toilet seats, cushions, grab bars, etc).
We DO NOT ACCEPT RETURNS OF OPENED ITEMS. If you open or use the
product it will no longer be eligible for credit. If you do ship the
product back, it will be destroyed and no credit will be issued. All
special order items are non-refundable and non-returnable. There are
NO RETURNS of clearance items, manufacturer discontinued items, or
items that no longer appear on our website.
Damages or defects:
Defective merchandise may be returned for exchange or credit.
Defective merchandise must be reported within ten (10) business days
of the delivery date. Please contact our Returns Department at
firstname.lastname@example.org to verify defective merchandise. Only
defective items that are reported within ten (10) business days with
a valid RMA # will be considered for return. Any report of damages,
shortages, or discrepancies made after ten (10) business days of
delivery must be deferred to the manufacturer’s warranty.
Most products sold by UMEAS are covered under factory warranty. We
do not provide extended warranties through our store. All warranty
issues should be made through the manufacturer. UMEAS expressly
disclaims all warranties, expressed or implied, of any kind with
respect to any product sold on this site.
UMEAS reserves the right to decline any defect claim after
inspection. If an item was damaged by the carrier, please let us
know within five (5) days of receipt so we can file the claim with
the carrier on your behalf.
Orders cannot be cancelled or changed once the checkout process has
been completed. Due to our commitment to process orders quickly,
once the checkout process is completed, the items are immediately
packed for shipment. We regret any inconvenience that this may
In order to process a return a request must be made. The
following information must be sent to our Returns Department:
Reason for return.
Product (model) number and quantity.
Serial number (if applicable).
Purchase and invoice numbers.
You are responsible for all shipping charges in the event
a package is refused delivery or the address provided is incorrect
and the carrier returns the package to UMEAS as undeliverable. When
a return is made on an order that qualified for free shipping, you
will be responsible for all shipping charges should you refuse the
package or have provided an incorrect address and the package was
returned to UMEAS as undeliverable. You will only be credited back
the amount of the product cost less applicable shipping charges that
were incurred by UMEAS.
Please note that you, the customer, are responsible for
the cost of shipping your return except in the case of an error on
We process all insurance claims in-store. Therefore, all
internet prescription orders will need to be paid for by the
customer or via the insurance claim form (insurance form).
When ordering Rx (prescription) items, you must follow the process
Fax your prescription to 626-282-7210.
Fill out insurance claim form if
Contact customer care to verify
insurance assignment is accepted, if applicable.
pending approval and verification.
amount via Visa, MasterCard, Discover, or insurance claims
MEDICARE DMEPOS SUPPLIER STANDARDS
A supplier must be in
compliance with all applicable Federal and State licensure and
A supplier must provide
complete and accurate information on the DMEPOS supplier
application. Any changes to this information must be reported to the
National Supplier Clearinghouse within 30 days.
An authorized individual
(one whose signature is binding) must sign the application for
A supplier must fill
orders form its own inventory, or must contract with other companies
for the purchase of items necessary to fill the order. A supplier
may not contract with any entity that is currently excluded from the
Medicare program, any State health care programs, or from any other
Federal procurement or non- procurement programs.
A supplier must advise
beneficiaries that they may rent or purchase inexpensive or
routinely purchased durable medical equipment, and of the purchase
option for capped rental equipment.
A supplier must notify
beneficiaries of warranty coverage and honor all warranties under
applicable States law, and repair or replace free of charge Medicare
covered item that are under warranty.
A supplier must maintain
a physical facility on an appropriate site.
A supplier must permit
CMS, or its agents to conduct on-site inspections to ascertain the
supplier’s compliance with these standards. The supplier location
must be accessible to beneficiaries during reasonable business hour,
and must maintain a visible sign and posted hours of operation.
A supplier must maintain
a primary business telephone listed under the name of the business
in a local directory or a toll free number available through
directory assistance. The exclusive use of a beeper, answering
machine or cell phone is prohibited.
A supplier must have
comprehensive liability insurance in the amount of at least $300,000
that covers both the supplier’s place of business and all customers
and employees of the supplier. If the supplier manufactures its own
items, this insurance must also cover product liability and
A supplier must agree
not to initiate telephone contact with beneficiaries, with a few
exceptions allowed. This standard prohibits suppliers from calling
beneficiaries in order to solicit new business.
A supplier is
responsible for delivery and must instruct beneficiaries on use of
Medicare covered items, and maintain proof of delivery.
A supplier must answer
questions and respond to complaints of beneficiaries, and maintain
documentation of such contacts.
A supplier must maintain
and replace at no charge or repair directly, or through a service
contract with another company, Medicare-covered items it has rented
A supplier must accept
returns of substandard (less than full quality for the particular
item) or unsuitable items (inappropriate for the beneficiary at the
time it was fitted and rented or sold) from beneficiaries.
A supplier must disclose
these supplier standards to each beneficiary to whom it supplies a
A supplier must disclose
to the government any person having ownership, financial, or control
interest in the supplier.
A supplier must not
convey or reassign a supplier number; i.e., the supplier may not
sell or allow another entity to use its Medicare billing number.
A supplier must have a
complaint resolution protocol established to address beneficiary
complaints that relate to these standards. A record of these
complaints must be maintained at the physical facility.
Complaint records must
include: the name, address, telephone number and health insurance
claim number of the beneficiary, a summary of the complaint, and any
actions taken to resolve it.
A supplier must agree to
furnish CMS any information required by the Medicare statute and
All suppliers must be
accredited by a CMS-approved accreditation organization in order to
receive and retain a supplier billing number. The accreditation must
indicate the specific products and services, for which the supplier
is accredited in order for the supplier to receive payment of those
specific products and services (except for certain exempt
All suppliers must
notify their accreditation organization when a new DMEPOS location
All supplier locations,
whether owned or subcontracted, must meet the DMEPOS quality
standards and be separately accredited in order to bill Medicare.
All suppliers must
disclose upon enrollment all products and services, including the
addition of new product lines for which they are seeking
All Rx only items must be shipped using Direct Signature
Required services. Your Rx item will be shipped within two (2)
business days of completion of all aforementioned steps. NOTE:
Direct Signature Required service may have additional costs. Also,
verification of prescriptions may take time, please be patient as we
strive to meet the necessary regulations by which we are governed.
Due to the department of health regulations, we are
unable to accept ANY Rx items for refund or restocking. The only
exception that will be made is an exchange due to our processing
Commonly Asked Questions:
General Question: What
is the meaning of each icon in additional information?
Required: Those item(s) require official prescription from doctor.
Handling: Those item(s) require special handling through FedEx.
Box: Those item(s) have larger volume than regular shipping box.
Order: Those item(s) require longer process time.
Sale Only: Those item(s) only sell locally and only accept store
General Question: Where
is UMEAS located?
We are a 100% US Based Company. We have been in business for over 15
years, and are accredited through
CAMP and H.P.S. accreditation institutes.
Our physical location is 801 S. Raymond Ave. Ste. 40, Alhambra, CA
91803. For local directions please click the following link:
General Question: What
languages does UMEAS speak?
UMEAS is an international company and prides itself on helping meet
the health needs of a diversity of customers from all over the
world. Our customer care representatives are ready to help you in
English, Spanish, Chinese, Cantonese, Taiwanese, and Vietnamese.
General Question: Does UMEAS carry catalogs?
Our web site is
our catalog. We carry products from numerous manufactures and
suppliers. We are consistently adding products to our web site.
However, if you are looking for something in particular, we'll be
happy to assist you with your search. Please contact our customer
care representatives at
General Question: What is the cut-off time for order processing?
Orders for products
that are available in stock and which are placed prior to 2 pm
Pacific time during the regular work week are typically processed
within 2-4 hours. Orders placed after 2 pm Pacific time, on
weekends or holidays are processed the following work day. Orders
cannot be cancelled or changed once the checkout process has been
our Cancellation Policy for more
General Question: Does
UMEAS accept relay calls?
No. We do not accept operated
assisted relay calls.
Question: Does UMEAS accept large quantity orders?
Yes we do, but all orders with
quantities exceeding 100 pieces may require special ordering and may
take up to 3 weeks to be shipped. If you want to place an order for
a large quantity, we suggest you contact our Customer Care
email@example.com with the quantity you would like to
purchase. We will then be able to give you more accurate information
regarding product availability and approximate shipping time. For
more information please see our bulk
order policy for more information.
Pricing Question: Does
UMEAS offer quantity discounts?
Though we feel our prices are very
competitive in the marketplace, we do offer additional discounts on
a case to case basis according to volume. Please contact our
Customer Care Department at
Question: In what currency are the prices on this site?
All prices are in
Question: Does UMEAS charge taxes?
We charge a
California state sales tax of 8.75% to all applicable orders.
Pricing Question: Does
UMEAS have special pricing for medical
Yes, we do offer
special discounts to medical professionals such as doctors, nurses,
technicians, clinicians, etc. To qualify, please contact our
Customer Care Department at
firstname.lastname@example.org for more information. There is no minimum
purchase requirement for medical professionals.
Pricing Question: What
types of payments does UMEAS accept?
We accept Visa,
MasterCard, and Discover. Insurance claims are also acceptable.
Please see our Insurance Policy for
Pricing Question: Why
do some prices on the web differ from the UMEAS site?
We use a variety of ways to promote
our website. Sometimes prices change before the search engines or
comparison shopping sites get our prices updated. Therefore we will
only honor the prices found directly on our website.
Orders are normally shipped within 24
to 48 hours after you place them. Orders are only shipped Monday
thru Friday. Some special orders, prescriptions, bulk orders, and
back ordered items may require more time.
What orders qualify for FREE shipping?
Most orders over $100.00 qualify for free Fedex ground
shipping. Some exceptions are made for heavy weight items such as
liquids, incontinence products, nutritional products, and home
health care items. Most of these are marked with a disclaimer
stating which shipping policy applies.
Shipping Question: Does UMEAS ship internationally?
No, at this time,
we do not ship merchandise overseas. We do, however, offer shipping
to anywhere in the continental United States.
Question: Which carriers does UMEAS use for shipping?
We primarily use FedEx postal services. These services
include: FedEx Priority Overnight®, FedEx Standard Overnight®, FedEx
First Overnight®, FedEx 2Day®, FedEx Express Saver®, FedEx 1Day
Freight®, FedEx 2Day Freight®, FedEx 3Day Freight®, FedEx Ground®,
and FedEx Home Delivery®.
Question: What are UMEAS shipping rates?
rates are subject to the type of delivery services selected as well
as the size and weight of the items purchased. Many of the products
that we carry have a pre-assigned shipping rate.
items require us to contact our carriers for shipping cost
information. When we have to obtain a shipping quote to complete
your order, we will always contact you to obtain your approval on
the shipping charges before charging your account. Almost all orders
are pre-set and therefore do not require this attention.
Question: How do I log out of my account?
You can click the "Sign-Out" button
on the top of the
You will also automatically be logged
out by closing the internet window.
Question: How do I know if my order went through?
Within a few minutes of completing
your order, you will receive an e-mail confirmation. If you do not
receive this confirmation, chances are your order was never
completed. If you have any doubts, please contact us at
email@example.com and we can confirm if we received your
Question: Are my online payments secure?
Every order at Unique Medical Supplies
And Equipment is secure. All data submitted via the checkout form is
encrypted using SSL (Secure Sockets Layer) encryption. The standard,
unsecured URL address begins "http://". When you enter secure mode,
the beginning of the URL address will change to "https://"; the "s"
stands for secure. You'll also see a padlock symbol at the bottom of
your browser window when the browser is in secure mode. In addition,
we do not store any of your credit card information on line.
Question: Does UMEAS share buyer’s information?
Absolutely not, UMEAS is a healthcare provider abiding by
FDA, HIPAA, and the California Department of Public Health.
Therefore, we honor our customer's trust and privacy. We are
required by law to maintain the confidentiality of your protected
health information. Your records are only shared with authorized
personnel such as: physicians, pharmacists, or other healthcare
It is the company
policy not to share or sell customer information with any Third
Party. Customers always reserve the right to remove their email
address from our database. For further information please see our
Returns Question: What is the UMEAS Return Policy?
All purchases are
subject to the Return Policy.
Insurance Question: Does UMEAS assist with Medicare/ Medicaid claim
We do provide
claim processing for Medicare/ Medicaid claims. All insurance claims
must be made in-store at our Alhambra, CA location or by completing
our insurance claims form (www.umeas.com/insuranceform).
Please refer to our Insurance Policy
for more details.
Rx Only Question: Does
UMEAS fill Prescriptions?
We do fill prescriptions online. If
you would like more information on ordering your prescription
through us please see our Rx Only Policy.
a prescription price, please contact our Customer Care Department at
firstname.lastname@example.org. It is also our policy to verify all prescriptions prior to filling.